What Information We Hold and Why
We collect your name, contact details and account credentials when you register. When you make a deposit through bKash, Nagad or Rocket, we record the transaction reference and amount so your account wallet updates correctly — we do not store your mobile banking PIN or full
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wallet credentials on our servers. We also collect device identifiers, browser type and session activity logs to detect unusual access and keep your account secure. If you contact support, we keep a record of that exchange so we can follow up properly. We do not sell,
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rent or trade your personal data to marketing firms or unrelated third parties. Data shared with payment processors is limited to what those processors need to confirm your transaction. Retention periods vary by data type — account records are kept for as long as your account
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is active and for a period after closure as required under applicable law. Access to the platform and all related data services depends on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.